Reference

Open with clear Privacy Policy terms

Our Privacy Policy tells you what account, device, payment and verification data we collect when you use u0155, why we need it, and how you can contact us…

Account dataUPI contextPaytm contextPhonePe contextPrivacy contact
u0155 Open with clear Privacy Policy terms
CONTACT ROUTES

Reach us about privacy requests

Privacy requests should reach the team that can act on them, not a generic queue. When you contact u0155, include the email or mobile number linked to your account and a short description of what you want changed, accessed or deleted. We may ask for account verification before acting, because privacy changes can affect wallet records and security settings.

Team online

Email privacy desk

Send privacy requests through the email address shown in your account area. Use the subject line Privacy Policy request, share your linked mobile or email, and avoid sending full card or bank secrets.

Chat privacy queue

Start chat from your logged-in account when your request is urgent. Our team can confirm the correct email path, record your request, and explain which verification step is needed before action.

Account request form

Use the account form for correction, access or deletion requests. The form helps us match your request with login records, KYC status, UPI or wallet references and recent security changes.

ACCOUNT CARE

Manage account data with our safeguards

This policy explains the privacy controls behind your account, not just the words on the page. We separate account identity, payment references, device signals, cookies and support records so each category has…

Data collection

We collect the account data you provide, login signals from your device, payment references from UPI, Paytm, PhonePe or Google Pay, KYC records where needed, and support messages linked to your request.

Cookie use

Cookies help keep you signed in, remember basic account choices, detect unusual sessions, and measure whether pages load correctly. You can manage browser settings, though some account functions may need cookies.

Account security

We use verification checks, session monitoring and restricted access controls to protect personal data. If we see unusual access, we may ask you to confirm identity before changing email, mobile or withdrawal details.

Payment privacy

Payment records show references needed for deposits, refunds, withdrawals, failed transactions and disputes. We do not ask for UPI PINs, Paytm passwords, PhonePe passwords or Google Pay login secrets.

Retention periods

We keep records only as long as needed for account service, legal duties, payment disputes, fraud prevention and security checks. After that period, data is deleted or anonymised where practical.

Change requests

You can ask us to correct contact data, update consent choices, access stored personal data, or request deletion where law permits. We verify the account before making changes to protect you.

Ask about your Privacy Policy rights

These answers explain how the Privacy Policy works when you open an account, add payment details, verify identity or contact us. They are written for India and should be read with local law in mind. If your request depends on legal eligibility or regional access, we apply it where local law permits.

It covers account details, login data, device signals, payment references, KYC records where required, cookies and support messages. We use these categories to run your account, secure access and respond to privacy requests.

We record payment references to match deposits, withdrawals, failed transactions, refunds and disputes with your account. We do not need your UPI PIN, wallet password or banking secret to process a privacy request.

Yes. Contact us from your registered email or logged-in account and ask for account data access. We may verify identity first, then share the data we can provide under applicable law.

You can request correction when data is outdated or entered incorrectly. We may need proof or a fresh verification step, especially when the change affects login access, payment records or identity checks.

Retention depends on the data type and legal need. Account, payment and verification records may be kept for compliance, dispute handling and fraud prevention, then deleted or anonymised when no longer required.

We share data only where needed for account service, payment processing, verification, hosting, security or legal response. Each partner receives the data needed for that task, not unrestricted account access.

Send a deletion request through the account email or privacy contact path. We will verify your account, close what we can, and explain any records we must retain under law.